• 学术成绩与排名：保持专业前5%的优异成绩，GPA 3.9/4.0，荣获年级第一名。 

• 学术奖学金：连续四年获得国家奖学金及校级优秀学生奖学金，累计获奖金人民币12万元。 

• 研究与项目：参与两项国家级科研项目，担任核心成员，研究成果被国际会议EI收录两篇，SCI收录一篇。

• 组织23家医疗设备厂商进行深度调研，促进了与其中15家的战略合作，产品线覆盖率达到80%以上，提升了平台兼容性。 针对养老业务设计的智能药箱方案，实施后用户满意度提升至92%，并助力公司养老业务收入年增长率达30%。 

• 推动智能床垫与门禁系统的物联网平台对接，实现了运营成本降低25%，用户活跃度提高40%。

• 针对核赔流程优化提出的OCR精灵方案，核赔效率提升50%，错误率降低至1%，年节省人力成本约100万元。

• 研究并应用AI技术，推动12款AI产品落地，直接提升业务处理效率平均30%，客户满意度提升至90+。 

• 设计并实施的智能客服平台，减少人工客服压力50%，客户问题解决时间缩短40%。 

• 实现OCR项目在保险票据识别上的应用，准确率提升至98%，处理速度提高至原来的3倍。 

• RPA项目部署后，自动化处理任务量占比提升至70%，释放员工生产力用于更高价值工作。

• 通过优化理财险产品功能，促成交易额提升25%，用户留存率提高15%。 

• 设计并实施的用户反馈机制，收集并解决关键问题120余项，用户满意度提升至95%。 

• 结合运营策略调整产品规划，使得多啦APP用户活跃度月均增长率达到10%，投资转化率提升20%。

• 协助完成多渠道平台迭代升级，用户访问量同比增长35%，转化率提升18%。 

• 优化需求管理流程，迭代周期缩短20%，需求满足率提升至90%。

• 实施用户行为分析，推动产品改进措施，用户平均停留时长增加30%，复购率提升25%。

-Ensuring the maximization of room revenue and profit and maintaining a consistently high standard of customer service within the department.

-To supervise day to day operation, ensuring standards are adhered to and maintained.

-To ensure training records are kept updated and all planned training is carried out.

-To ensure a consistently high standard of presentation is maintained for both the department and its team member.

-To supervise the Upselling scheme. (Achieve the Upselling target in 2018 & 2019)

-To monitor customer feedback and advise GMwhen necessary. (SALT 2018 88.1, GOAL 87.2/SALT 2019 88.8, Goal 88.7 APAC Rank No. 6)

-To ensure to achieve the GOAL of Enrollment. (Achieve enrollment target over 100% in 2018 & 2019).

-To be responsible for deputizing the Front Office Manager, ensuring the maximization of room revenue and profit and maintaining a consistently high standard of customer service within the department.

-To carry out all out-bookings as necessary.

-To review and approve departmental work schedules of various sections of Front Office.

-To supervise to achieve the goal of Upselling/Enrollment/GSS.

-To handle guests' complaints and emergency cases.

-To ensure training records are kept updated and all planned training is carried out.

-To comply with all systems and procedures, as laid down by the Front Office Manager.

-Adhere to the hotel’s security and emergency policies and procedures.

-Leader Mass Recruitment, order HOE, prepare new staff training after most of them on board.

-To make sure very task be finished as per Critical Path for pre-opening.

- Creating a warm and welcoming arrival for guests, ensuring an effective and efficient check-in.

-Ensuring a memorable guest stay by giving caring and courteous guest services, providing information, responding to problems, and dealing with guests in a friendly and ever-hospitable manner.

-Facilitate a quick and efficient departure by ensuring that all guests leave happy with their stay.

-Leading the Front Desk, Concierge, Drivers, Recreation and CARELINE, monitoring performance, providing guidance and make decisions.

-To supervise Club Floor and Business Centre associates to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction.

-To ensure that club floor operations are working in a professional manner at all times. To train Club Floor associate on a daily basis, on-the-job and during 15 minutes training. Assist the AFOM in all areas to ensure a correct and smoothly operating department.

-Assist management in training, evaluating, counselling, motivating and coaching employees, develop/maintain positive working relationships, support team to reach common goals, listen and respond appropriately to employee concerns. Follow company policies and procedures, maintain confidentiality of proprietary information and protect company assets.

-Monitor club lounge for seating availability, service, safety, and well being of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed.

-Assist to the GM in the drafting of the integrated business reports, work plans, memo, rules and regulations and so on.

-Participate in the executive meetings, financial meetings and other meetings organized by the General Manager , make minutes of meetings, to understand the implementation of decisions and feedback timely.

-Assist to the GM to make daily visits and communications, deal with each case.

-Responsible for the daily call of GM, do anything as much as possible to reduce the work of unnecessary interruptions of GM.

-Responsible for finishing printing, distribution, archiving, storage of a variety of Summaries of meetings, memoranda and other documents ; is responsible for correspondence of presentation, processing, archiving of meetings in mind, memoranda and other documents from other departments or outside the hotel submitted to the GM.

-Responsible for the custody of seal,the supervision of the use and the introduction, letter of the hotel,is responsible for contacting with other units to handle the various types of license and archiving the file.

Responsible for the arrangements for the general manager of the daily work, such as meetings, work appointments, dinner and so on.

-Under the direction of the FOM, for the efficient overall day to day operations of hotel whilst on duty. Keep good communication with other departments.

-To be called upon to deal with guest problems and/or complaints. In dealing with these situations be sure to use tact and diplomacy and remain within the organizational policy in rectifying these situations.

-Is responsible for the security control of all hotel keys whilst on duty, for security checks of the entire hotel and its equipment on a regular basis each day/evening, for actioning fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty.

-Is responsible for work out the training plan and bring it into effect successfully.

• GPA：3.0/4.0 （专业前50%） 

• 学术奖学金：曾获得校级二等奖学金（20xx-20xx学年） 

• 校内活动和荣誉：参与学生会组织的企业管理案例分析大赛，获得二等奖。 

• 主修课程：建筑设计，景观设计，城市规划原理，区域规划，城市设计，控制性详细规划等

• GPA：4.05/5（专业排名前三）

• 以综合分数第一保研华南农业大学风景园林学硕士

• 岗位职责：承接自然资源领域内耕地保护、生态修复、城市更新、空间规划等相关课题研究与项目实践

• 工作内容：Arcgis数据处理与分析、产品业务手册设计、自然资源领域项目实施、业务培训等

• 获得荣誉：工信部技能证书--《生态修复项目管理师（高级）》

• 工作内容：专注于园林景观与规划设计类课题研究，负责项目实施及成果汇编。熟练运用CAD、PS、SU、lumion、Indesign等软件，绘制设计方案，并参与园林植物图册的编辑与出版工作。 

• 工作成果：在任职期间，成功完成了XX个园林景观设计方案，其中XX个方案被客户采纳并实施。参与编辑出版的园林植物图册受到行业内广泛好评。

• 工作内容：在茂名市城市中心区街道外立面景观优化提升详细规划项目中承担关键角色。运用CAD、PS等软件，精确标注街道外立面三视图，并以街道为单位制定整改方案。 

• 工作成果：在实习期间，成功完成了XX条街道的外立面景观优化方案，提升了城市整体美观度。整改方案得到市政府的高度认可，并被纳入城市改造计划。

• 《南宁发展公园城市的规划建设方略》项目：收集南宁生态园林城市建设基础资料、组织开展项目调研、对接部门需求、完成南宁市绿地分布空间分析与数据计算、编制研究报告等成果。

• 《深圳宝安区公园城市规划建设策略研究》项目：调研宝安区城市绿化建设现况、编制宝安区城市公共游憩空间及绿地系统现状文本、绘制规划示意图、为宝安区建设公园城市提供规划引领与可行性策略。

• 《鼓浪屿风景园林遗产保护利用策略研究》项目：开展鼓浪屿风景园林遗产普查调研、建立鼓浪屿风景园林遗产价值评估体系、编制遗产资源展陈大纲、提出遗产景观优化设计策略并绘制相关效果图。
  

• 解构循环经济行业“回收——加工——再生”的全链路流程，构造一体化解决方案框架。

• 寻找类似项目进行竞品分析，提炼值得借鉴之处，并分析其潜在问题，规避风险。

• 提出项目方案的信息化构建思路，打造数字化信息流，极大提升项目在行业内的专业度与可信度。

• 分析公司现有的再生业务，进行数字化方案设计。

• 负责再生制品追溯后台的项目，包括“前期框架设计—产品策划方案—界面交互设计—开发跟进—验收测试”的全流程。

• 设计追溯小程序与再生链条呈现方式，将后台记录的再生制品的信息进行展示，让消费者看到每一件再生制品的源头与再生路径，助力客户品牌价值的提升。

• 针对客户的定制化需求，与客户沟通，提炼客户需求痛点，提供定制化项目流程设计，并完成落地执行的过程。（美团、联合利华等）
  

• 不定期进行相关内容数据分析，产出数据分析报告，并给客户提供项目优化意见。