onducted research and analysis of financial markets and investment opportunities;

Prepared investment reports and presented findings to senior management;

Assisted in the management of investment portfolios;

Develop and implement comprehensive public relations campaigns for clients across a range of industries, including healthcare, education, and technology;

Write and distribute press releases, media pitches, and other materials to targeted media outlets to generate positive coverage for clients;

Coordinate and manage events such as press conferences, product launches, and media tours, ensuring all logistics are handled smoothly and professionally;

Monitor and analyze media coverage to measure the effectiveness of campaigns and identify areas for improvement;

Develop and implement business strategies to expand the company's market share；

Identify potential clients and partners, and build and maintain relationships with them；

Manage a team of 10 sales representatives, and train and motivate them to achieve sales targets；

Analyze market trends and competitors' activities, and provide insights and recommendations to senior management；

Increased annual revenue by 30% within 2 years。Successfully negotiated partnerships with 3 major clients, resulting in additional revenue of $5 million，Developed a new sales channel, which generated $2 million in revenue in the first year

Respond to customer inquiries via phone, email and chat, providing accurate and timely solutions to their problems；

Resolve customer complaints and escalate issues when necessary；

Collaborate with other departments to improve the overall customer experience；

Meet and exceed monthly performance targets for customer satisfaction and resolution time；

Conduct customer surveys and provide feedback to management for continuous improvement；

Successfully reduced customer complaints by 20% within 6 months of employment

Coordinate recruitment and selection process, resulting in 30% reduction in time-to-fill and 20% increase in qualified candidates；

Administer and manage employee benefit programs, leading to a 15% reduction in employee turnover；

Develop and implement performance management system, resulting in a 10% increase in employee engagement and productivity；

Conduct training sessions on employee relations and conflict resolution, resulting in a 25% reduction in employee grievances