-Ensuring the maximization of room revenue and profit and maintaining a consistently high standard of customer service within the department.

-To supervise day to day operation, ensuring standards are adhered to and maintained.

-To ensure training records are kept updated and all planned training is carried out.

-To ensure a consistently high standard of presentation is maintained for both the department and its team member.

-To supervise the Upselling scheme. (Achieve the Upselling target in 2018 & 2019)

-To monitor customer feedback and advise GMwhen necessary. (SALT 2018 88.1, GOAL 87.2/SALT 2019 88.8, Goal 88.7 APAC Rank No. 6)

-To ensure to achieve the GOAL of Enrollment. (Achieve enrollment target over 100% in 2018 & 2019).

-To be responsible for deputizing the Front Office Manager, ensuring the maximization of room revenue and profit and maintaining a consistently high standard of customer service within the department.

-To carry out all out-bookings as necessary.

-To review and approve departmental work schedules of various sections of Front Office.

-To supervise to achieve the goal of Upselling/Enrollment/GSS.

-To handle guests' complaints and emergency cases.

-To ensure training records are kept updated and all planned training is carried out.

-To comply with all systems and procedures, as laid down by the Front Office Manager.

-Adhere to the hotel’s security and emergency policies and procedures.

-Leader Mass Recruitment, order HOE, prepare new staff training after most of them on board.

-To make sure very task be finished as per Critical Path for pre-opening.

- Creating a warm and welcoming arrival for guests, ensuring an effective and efficient check-in.

-Ensuring a memorable guest stay by giving caring and courteous guest services, providing information, responding to problems, and dealing with guests in a friendly and ever-hospitable manner.

-Facilitate a quick and efficient departure by ensuring that all guests leave happy with their stay.

-Leading the Front Desk, Concierge, Drivers, Recreation and CARELINE, monitoring performance, providing guidance and make decisions.

-To supervise Club Floor and Business Centre associates to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction.

-To ensure that club floor operations are working in a professional manner at all times. To train Club Floor associate on a daily basis, on-the-job and during 15 minutes training. Assist the AFOM in all areas to ensure a correct and smoothly operating department.

-Assist management in training, evaluating, counselling, motivating and coaching employees, develop/maintain positive working relationships, support team to reach common goals, listen and respond appropriately to employee concerns. Follow company policies and procedures, maintain confidentiality of proprietary information and protect company assets.

-Monitor club lounge for seating availability, service, safety, and well being of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed.

-Assist to the GM in the drafting of the integrated business reports, work plans, memo, rules and regulations and so on.

-Participate in the executive meetings, financial meetings and other meetings organized by the General Manager , make minutes of meetings, to understand the implementation of decisions and feedback timely.

-Assist to the GM to make daily visits and communications, deal with each case.

-Responsible for the daily call of GM, do anything as much as possible to reduce the work of unnecessary interruptions of GM.

-Responsible for finishing printing, distribution, archiving, storage of a variety of Summaries of meetings, memoranda and other documents ; is responsible for correspondence of presentation, processing, archiving of meetings in mind, memoranda and other documents from other departments or outside the hotel submitted to the GM.

-Responsible for the custody of seal,the supervision of the use and the introduction, letter of the hotel,is responsible for contacting with other units to handle the various types of license and archiving the file.

Responsible for the arrangements for the general manager of the daily work, such as meetings, work appointments, dinner and so on.

-Under the direction of the FOM, for the efficient overall day to day operations of hotel whilst on duty. Keep good communication with other departments.

-To be called upon to deal with guest problems and/or complaints. In dealing with these situations be sure to use tact and diplomacy and remain within the organizational policy in rectifying these situations.

-Is responsible for the security control of all hotel keys whilst on duty, for security checks of the entire hotel and its equipment on a regular basis each day/evening, for actioning fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty.

-Is responsible for work out the training plan and bring it into effect successfully.